Elisity Assistant — Getting Started

Mike Korenbaum

Overview

The Elisity Assistant is an AI-powered co-pilot embedded directly in Cloud Control Center (CCC). It provides natural language access to your network environment data — security posture, device inventory, operational activity, and product documentation — without leaving your workflow. Open it from any page in CCC, ask a question in plain English, and get an answer based on your actual environment data.

The Elisity Assistant is available to all CCC users. No additional license or configuration is required to get started.

NOTE: The Elisity Assistant is enabled by default. If your organization desires to opt-out, Elisity Assistant can be removed by toggling Settings > System > Advanced > Insights to disabled.

Prerequisites

Access to Elisity Cloud Control Center
A valid CCC user account (with Insights view permissions at minimum)

Accessing the Elisity Assistant

The Elisity Assistant is accessible from every page in Cloud Control Center. Look for the Assistant icon in the top-right area of the CCC navigation bar, near the notifications and profile icons.

Click the Assistant icon to open the prompt box. The Assistant is page-aware — it uses the context of the CCC page you are currently viewing to inform its responses. For example, opening the Assistant from the Devices page includes device data in its context automatically.

The Assistant supports three interaction modes:

Prompt box — A compact panel below the Assistant icon with an input field and suggested prompt chips, for quick, focused questions. This is the default mode when you first open the Assistant.
Drawer mode — A side panel on the right, keeping the current CCC page visible beside it. The prompt box switches to the drawer when you send a question, or when you click the side panel icon in its header.
Fullscreen mode — Expand the Assistant from the drawer to fill the CCC content area for longer conversations or detailed responses. Navigating to another CCC page returns the Assistant to the drawer.

Each new chat opens on a start screen with the heading How can I help with your network?, the input field, and suggested prompt chips.

What You Can Ask

The Elisity Assistant responds to natural language questions about your network environment, security status, and Elisity product capabilities. No query syntax or special formatting is required — ask questions the same way you would ask a colleague.

Here are example queries organized by use case:

Security Posture

Ask about threats, policy violations, and suspicious activity in your environment.

Example: "What are the current security threats or policy violations? Show me any blocked traffic or suspicious activity."

Device Inventory

Request summaries of devices on your network, filtered by type, status, or other attributes.

Example: "Provide a summary of all devices in the network including counts by type, status, and any devices that may need attention."

Operational Awareness

Ask about recent network activity, traffic patterns, policy changes, and deployment events.

Example: "What has happened in the network recently? Show me recent traffic patterns, policy changes, or deployment activities."

Product Documentation

The Assistant can also answer questions about how Elisity features and capabilities work, drawing from Elisity support documentation.

Example: "How do I configure a Policy Group with time-based access restrictions?"

Suggested Prompts

The prompt box and the start screen of every new chat display prompt chips — pre-built shortcuts that run common queries with a single click:

Network Status Overview — Returns a high-level summary of current network health, connectivity, and any active alerts.
Security Threats — Surfaces policy violations, blocked traffic, and security-related events.
Device Summary — Provides a count of devices on the network broken down by type, status, and other attributes.
Recent Activity — Shows recent network events including traffic pattern changes, policy modifications, and deployment actions.

Click any prompt chip to submit that query immediately. You can also type your own question in the input field at any time.

After a response, the Assistant can display follow-up suggestion chips below the latest answer. Click a chip to send it as your next question.

Using the Assistant

Follow these steps to interact with the Elisity Assistant:

Step 1. Click the Assistant icon in the CCC navigation bar to open the prompt box.

Step 2. Type a question in the Ask me anything about your network... field and press Enter, or click one of the suggested prompt chips. Press Shift+Enter to add a new line. The Assistant opens as a drawer to display the response.

Step 3. Review the response. The Assistant returns answers in natural language, often including structured data such as device counts, status breakdowns, or activity summaries. Each question and response shows when it was sent.

Step 4. Ask follow-up questions in the same session. The Assistant maintains context within a conversation, so you can refine or expand on previous queries without repeating background information.

Note: Responses reflect data and permissions associated with your CCC user account. The Assistant is RBAC-aware — you only see information within your assigned visibility scope.

Expanding to Fullscreen

To expand the Assistant to fullscreen, click the fullscreen icon in the drawer header, next to the ⋮ (more options) and close icons. Fullscreen mode opens a dedicated view with a left sidebar that contains New Chat, a Chat History search field, and the conversation list, with the full conversation in the main content area. To return to the drawer, click the exit fullscreen icon in the top-right corner of the conversation pane.

Chat History and Deleting Conversations

The Assistant retains a history of your previous conversations. In fullscreen mode, the history appears in the left sidebar. In the drawer, click the ⋮ (more options) icon and select Chat History, then click Back to return to the conversation. Type in the search field to filter conversations by title. To delete a conversation:

Open the chat history in fullscreen mode or in the drawer.
In the chat history list, hover over the conversation you want to delete.
Click the ⋮ (more options) icon that appears on the right side of the entry.
Select Delete Chat from the menu.

To start a new conversation without deleting history, click New Chat at the top of the fullscreen sidebar, or select ⋮ > New Chat in the drawer.

Navigating with Deep Links

When the Elisity Assistant references specific resources such as devices, policies, or Policy Groups in a response, those references appear as clickable deep links. Clicking a deep link opens the referenced resource in a new browser tab, enabling direct navigation from an Assistant response to the relevant detail page in Cloud Control Center. For example, if the Assistant references a specific device in its response, clicking the device name navigates directly to that device's detail page. The conversation remains active so administrators can continue their inquiry after reviewing the linked resource.

Downloading a Response as PDF

Each Assistant response can be downloaded as a PDF document for record-keeping, compliance documentation, or sharing with team members who do not have direct access to Cloud Control Center. To download a response, click the Download as PDF icon below it. The PDF contains that response, including any tables and charts, along with the conversation title and date.

Providing Feedback

Each Assistant response includes feedback options. Use the Good Response (thumbs up) or Bad Response (thumbs down) icon on individual responses to indicate whether a response was helpful. This feedback helps Elisity refine the Assistant experience. Feedback data is not used for model training and remains within your tenant environment.

The Elisity Assistant operates within a private, tenant-isolated environment using private LLMs via AWS Bedrock. Queries and responses are contained within your deployment and are not shared across tenants or used for model training. Administrators review and approve all AI-generated suggestions before any changes take effect.

Governance and Controls

The following controls govern how the Assistant operates in your environment:

Enabled by default — The Assistant is available to all CCC users without additional configuration.
Opt-out available — Organizations that need to disable the Assistant can do so through the Insights toggle. Contact your Elisity account team to configure this setting.
RBAC-aware responses — The Assistant respects CCC role-based access controls. Responses are scoped to the data and resources visible to the authenticated user. A user with read-only access to a specific site sees only data from that site in Assistant responses.

Tips for Effective Use

Be specific in your questions. "Show me all offline devices in the OT segment" returns more targeted results than "Show me devices."
Use follow-up questions or follow-up suggestion chips to drill into initial results rather than starting a new query from scratch.
Use the suggested prompt chips for quick status checks at the start of your day or during incident triage.
The Assistant draws from your live environment data — use it during operational workflows to get real-time answers without navigating away from your current CCC page.