Elisity Assistant — Getting Started

Overview

The Elisity Assistant is an AI-powered co-pilot embedded directly in Cloud Control Center (CCC). It provides natural language access to your network environment data — security posture, device inventory, operational activity, and product documentation — without leaving your workflow. Open it from any page in CCC, ask a question in plain English, and get an answer based on your actual environment data.

The Elisity Assistant is available to all CCC users. No additional license or configuration is required to get started.

Prerequisites

• Access to Elisity Cloud Control Center
• A valid CCC user account (with Insights view permissions at minimum)

Accessing the Elisity Assistant

The Elisity Assistant is accessible from every page in Cloud Control Center. Look for the Assistant icon in the top-right area of the CCC navigation bar, near the notifications and profile icons.

Click the Assistant icon to open the interface. The Assistant is page-aware — it uses the context of the CCC page you are currently viewing to inform its responses. For example, opening the Assistant from the Devices page includes device data in its context automatically.

The Assistant supports three interaction modes:

• Prompt box — A compact input field for quick, focused questions. This is the default mode when you first open the Assistant.
• Drawer mode — A side panel slides in from the right, keeping the current CCC page visible behind it.
• Fullscreen mode — Expand the Assistant to fill the entire browser window for longer conversations or detailed responses.

When you first open the Assistant, a welcome screen displays suggested prompt shortcuts to help you get started.

What You Can Ask

The Elisity Assistant responds to natural language questions about your network environment, security status, and Elisity product capabilities. No query syntax or special formatting is required — ask questions the same way you would ask a colleague.

Here are example queries organized by use case:

Security Posture

Ask about threats, policy violations, and suspicious activity in your environment.

Example: "What are the current security threats or policy violations? Show me any blocked traffic or suspicious activity."

Device Inventory

Request summaries of devices on your network, filtered by type, status, or other attributes.

Example: "Provide a summary of all devices in the network including counts by type, status, and any devices that may need attention."

Operational Awareness

Ask about recent network activity, traffic patterns, policy changes, and deployment events.

Example: "What has happened in the network recently? Show me recent traffic patterns, policy changes, or deployment activities."

Product Documentation

The Assistant can also answer questions about how Elisity features and capabilities work, drawing from Elisity support documentation.

Example: "How do I configure a Policy Group with time-based access restrictions?"

Suggested Prompts

The Assistant welcome screen displays prompt chips — pre-built shortcuts that run common queries with a single click. These appear each time you open a new Assistant session:

• Network Status Overview — Returns a high-level summary of current network health, connectivity, and any active alerts.
• Security Posture — Surfaces policy violations, blocked traffic, and security-related events.
• Device Summary — Provides a count of devices on the network broken down by type, status, and other attributes.
• Recent Activity — Shows recent network events including traffic pattern changes, policy modifications, and deployment actions.

Click any prompt chip to submit that query immediately. You can also type your own question in the input field at any time.

Using the Assistant

Follow these steps to interact with the Elisity Assistant:

Step 1. Click the Assistant icon in the CCC navigation bar to open the Assistant panel.

Step 2. Type a question in the input field at the bottom of the panel, or click one of the suggested prompt chips.

Step 3. Review the response. The Assistant returns answers in natural language, often including structured data such as device counts, status breakdowns, or activity summaries.

Step 4. Ask follow-up questions in the same session. The Assistant maintains context within a conversation, so you can refine or expand on previous queries without repeating background information.

Expanding to Fullscreen

To expand the Assistant to fullscreen, click the fullscreen icon in the top-right corner of the Assistant panel. Fullscreen mode opens a dedicated view with a chat history sidebar on the left and the full conversation in the main content area. To return to the standard view, click the exit fullscreen icon in the same location.

Chat History and Deleting Conversations

The Assistant retains a history of your previous conversations, accessible from the left sidebar in fullscreen mode. Each entry represents a prior session. To delete a conversation:

1. Open the Assistant in fullscreen mode.
2. In the chat history sidebar, hover over the conversation you want to delete.
3. Click the ⋮ (more options) icon that appears on the right side of the entry.
4. Select Delete Chat from the menu.

To start a new conversation without deleting history, click New Chat at the top of the sidebar.

Navigating with Deep Links

When the Elisity Assistant references specific resources such as devices, policies, or Policy Groups in a response, those references appear as clickable deep links. Clicking a deep link opens the referenced resource in a new browser tab, enabling direct navigation from an Assistant response to the relevant detail page in Cloud Control Center. For example, if the Assistant references a specific device in its response, clicking the device name navigates directly to that device's detail page. The conversation remains active so administrators can continue their inquiry after reviewing the linked resource.

Exporting Conversations to PDF

Conversation history can be exported as a PDF document for record-keeping, compliance documentation, or sharing with team members who do not have direct access to Cloud Control Center. To export a conversation, select the PDF export option from the conversation interface. The exported PDF includes the full conversation thread with all queries and responses.

Providing Feedback

Each Assistant response includes feedback options. Use the thumbs up or thumbs down controls on individual responses to indicate whether a response was helpful. This feedback helps Elisity refine the Assistant experience. Feedback data is not used for model training and remains within your tenant environment.

Each conversation displays timestamps indicating when the conversation started and when it was last updated. These timestamps help administrators identify recent conversations, track when specific queries were made, and provide context when reviewing historical interactions.

Governance and Controls

The following controls govern how the Assistant operates in your environment:

• Enabled by default — The Assistant is available to all CCC users without additional configuration.
• Opt-out available — Organizations that need to disable the Assistant can do so through the Insights toggle. Contact your Elisity account team to configure this setting.
• RBAC-aware responses — The Assistant respects CCC role-based access controls. Responses are scoped to the data and resources visible to the authenticated user. A user with read-only access to a specific site sees only data from that site in Assistant responses.

Tips for Effective Use

• Be specific in your questions. "Show me all offline devices in the OT segment" returns more targeted results than "Show me devices."
• Use follow-up questions to drill into initial results rather than starting a new query from scratch.
• Use the suggested prompt chips for quick status checks at the start of your day or during incident triage.
• The Assistant draws from your live environment data — use it during operational workflows to get real-time answers without navigating away from your current CCC page.